Privacy Policy for Football TravelHER Limited 

Effective Date: June 27, 2026 

At Football TravelHER Limited, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy outlines how we collect, use, and protect your data when you use our services. 

  1. Types of Data We Collect

We collect several types of information to provide and improve our travel services: 

  • Personal Identification: Name, email address, postal address, phone number, and passport details (required for certain travel/ticket bookings). 
  • Payment Information: Credit/debit card details and billing addresses (processed securely via our payment partners). 
  • Technical Data: IP addresses, browser type, and device information. 
  • Usage Data: Information on how you navigate our website and interact with our services. 
  1. How We Collect Your Data

We collect data through the following methods: 

  • Direct Interaction: Information you provide when filling out booking forms, registering an account, or subscribing to our newsletter. 
  • Automated Technologies: As you interact with our website, we may automatically collect technical data via cookies and server logs. 
  • Third Parties: We receive data from payment processors and social media platforms if you link them to our services. 
  1. How the Data is Used

Your information is used to: 

  • Process Orders: Manage your bookings, confirm match tickets, and provide travel itineraries. 
  • Improve Services: Analyse website usage to enhance user experience and tailor our marketing efforts. 
  • Communication: Send updates regarding your trip or promotional offers (where opted-in). 
  • Legal Compliance: Meet our tax, reporting, and anti-fraud obligations. 
  1. Data Sharing

We do not sell your data. However, we share information with trusted third parties to fulfil our service to you: 

  • Football Clubs: We share necessary personal details with football clubs and official ticket providers from whom we purchase match tickets to ensure ticket validity and entry. They may contact customers with match-day info, delivery details, or kick-off changes 
  • Service Providers: Payment processors (e.g., Stripe/PayPal), accommodation providers, transport providers, official ticket providers, Microsoft 365 (for secure business communications and document storage), cloud hosting providers, and analytics services (e.g., Google Analytics). 
  • Legal Requirements: We may disclose data if required by law or to protect our legal rights. 
  1. International Data Transfers

As a football travel operator, your data may be transferred to and processed in countries outside of your home country (e.g., providing your details to a football club or hotel located in another country). We ensure that all international transfers comply with applicable data protection laws and that your information remains secure. 

  1. Data Retention

    We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

    To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, and applicable legal requirements.

    • Financial and Transaction Data: We retain billing, booking, and transaction records for 7 years following the end of the financial year in which the transaction occurred, in compliance with UK tax and legal obligations.

    • Marketing Data: If you have signed up to receive updates from us, we retain your contact details until you opt out or unsubscribe.

    • Customer Service Correspondence: General enquiries and support communications are typically retained for up to 2 years after resolution to ensure we can provide consistent follow-up support.

  1. Security Measures

We implement robust technical and organisational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. This includes encrypted payment gateways, restricted access to personal databases, and secure storage within Microsoft 365 (including SharePoint and Outlook). Access to customer personal data is restricted to authorised personnel only. 

  1. Your Rights

Under data protection laws, you have the right to: 

  • Access the personal data we hold about you. 
  • Request Correction of inaccurate data. 
  • Request Erasure of your data (the "right to be forgotten"). 
  • Object to Processing of your data for marketing purposes. 

To exercise these rights, please contact us at info@footballtravelher.co.uk 

  1. Cookie Policy

Our website uses cookies to distinguish you from other users. When you first visit our site, you will be presented with a Cookie Banner allowing you to accept or decline non-essential cookies. You can also manage your cookie preferences through your browser settings at any time. 

 

  1. Contact Us

If you have any questions about this Privacy Policy, please contact: Football Travelher Limited Email: info@footballtravelher.co.uk